Moodkins purchased online may be returned within 30 days of receipt. All merchandise must be in new and unused condition and in the original packaging.
Refund Method: Refund will be in the same form as original purchase.
Instructions: Please follow the instructions below when packing and sending your product(s) for return. It is important to note that the instructions below must be followed to allow us the opportunity to process your return.
Pack the item(s) carefully so it will not be damaged during the shipping process. Include a copy of the packing slip. We will not be able to process a return for any shipment received without a packing slip.
Use a secure shipping method to send the item(s) so it may be tracked. For example, if you are sending it through the United States Postal Service, please send via certified mail. We are not responsible for item(s) lost during shipping, and cannot process your return until the item(s) are received.
Damaged, Defective or Incorrect Items: If you return a damaged, defective or incorrect item(s), you will receive a refund.
For all returns, please contact Customer Service at firstname.lastname@example.org to obtain the return center address. Thank you!